How to check if a message from Amazon UK is legitimate
Amazon UK has introduced a new feature which allows customers who receive an email, text, or phone call claiming to be from Amazon to check if it’s legitimate.
Users can now forward a suspicious email or submit your question to [email protected]. Amazon said that the automated service will tell customers if the contact is legitimate in moments.
It added that customers should not engage with a suspicious message in any way before verifying. “We will automatically submit a report to Amazon internal teams, and we’ll continue to monitor your account for suspicious activity,” the group said.
One of the most common scams is bad actors impersonating Amazon to send fake product recall notifications. These deceptive emails claim that a product you purchased has been recalled for safety reasons and pressure you to click a link to “confirm if your recall order qualifies for a refund”.
These links take you to third-party websites with no affiliation to Amazon. These are phishing attempts designed to steal your login credentials, payment information, or personal data.
Another popular scam is account-related scams – fake security alerts, account suspension warnings, and login verification requests designed to steal personal credentials.
A typical phone scam might see a fraudster claimed suspicious activity on your account, then request personal information or remote access to “secure” it. In this case the goal is to take over your account .
Amazon added that it will never request sensitive information outside of Amazon’s website or app. If you think the message isn’t legitimate, contact Amazon Customer Service to verify it’s real – but never use contact information from the text.
