BT, EE, TalkTalk and Vodafone top the broadband complaints list in the UK
Key Points
- Ofcom received the most broadband complaints about BT, EE, TalkTalk and Vodafone in Q2 2026
- EE’s complaint rate rose, BT’s held steady, and TalkTalk and Vodafone improved
- Plusnet, Sky and Virgin Media drew the fewest broadband complaints
- Plusnet topped landline complaints, with O2 and Sky Mobile leading mobile
- EE and Virgin Media drew the most pay-TV complaints, with TalkTalk the fewest
Ofcom received the most fixed broadband complaints about BT, EE, TalkTalk and Vodafone between April and June 2026.
The communications regulator published its latest quarterly complaints data on Monday (26 October), ranking providers by the number of complaints it received per 100,000 customers.
EE’s complaints rate increased compared to the first quarter of 2026, while BT’s rate remained static. TalkTalk and Vodafone both recorded fewer complaints per 100,000 subscribers than in the previous quarter.
Ofcom considers the four providers comparable, as the measurable difference between their complaint rates came in at less than one per 100,000 customers.
Plusnet, Sky and Virgin Media generated the fewest broadband complaints in the quarter. Ofcom also rated Plusnet’s performance as comparable to the industry average.
Faults, service and provisioning issues drove the largest share of broadband complaints, as well as those for landline and pay-monthly mobile services.
The overall volume of broadband complaints stayed the same as in the previous quarter. Year-on-year, Ofcom recorded a decrease in broadband complaints relative to customer numbers.
Landline, mobile, and pay-TV
Ofcom received the most landline complaints about Plusnet, which recorded an increase on the previous quarter. Customers complained primarily about how Plusnet handled their complaints.
Sky, Utility Warehouse, Virgin Media and Vodafone generated the fewest landline complaints.
O2 and Sky Mobile drew the most pay-monthly mobile complaints over the three months. The regulator listed the main complaint drivers for each provider:
- O2 customers complained mainly about faults, service and provisioning
- Sky Mobile customers complained mainly about their experiences changing provider
EE, Giffgaff, Tesco Mobile, Three, Vodafone and iD Mobile generated the fewest pay-monthly mobile complaints.
EE and Virgin Media topped the pay-TV complaints list, while TalkTalk drew the fewest complaints in the sector. Complaints handling was the biggest driver of pay-TV complaints.
Total complaints to Ofcom fell compared to the first quarter of 2026, driven by a drop in pay-TV complaints. Complaints about landline and pay-monthly mobile services stayed the same.
