20,000 people used the UK government’s new AI jobs tool to build their CVs
Key Points
- Around 20,000 people have used the DWP's Work Hub CV builder since June
- 16,000 people have used the platform's AI Work Assistant
- The CV tool is free and open to anyone, not just DWP customers
- Jobcentre Work Coaches now use the AI assistant in appointments
- Universal Credit work search requirements remain unchanged
Around 20,000 people have used the Department for Work and Pensions’ (DWP) Work Hub CV builder since June, the department said on Friday (25 September).
The DWP said a further 16,000 people have used the platform’s AI Work Assistant, which gives personalised guidance on job searches, applications, interview preparation and career development.
The department designed Work Hub as a free universal service that anyone can use on a phone, tablet or computer to find work or progress at work.
Its Build a CV tool turns a user’s skills, experience and achievements into a professional CV tailored to the roles they want. The DWP said the tool optimises these CVs for online recruitment platforms.
The platform also helps users search and apply for jobs, prepare for interviews and find training opportunities.
Anyone can use the Build a CV tool, whether or not they are a DWP customer.
The DWP launched the tool as a pilot in June 2026 and said it continues to develop it based on user feedback and performance data.
The department said it has put guardrails in place to keep the AI’s responses appropriate and focused on employment support.
“The world of work is changing, so the support we provide must change with it, and the Work Hub is innovation at its finest,” said Lilian Greenwood, Minister for Innovation, Fraud and Data.
“In just a few months, around 20,000 people have already used our CV tools to showcase their skills and take important steps towards finding work,” Greenwood said.
Work Coaches continue to provide face-to-face support in Jobcentres, and the DWP said the digital tools offer an additional route to advice rather than a replacement.
Requirements for Universal Credit claimants in the Intensive Work Search group remain unchanged.
Lance, a Work Coach in Bognor Regis who supports young jobseekers, has started using the AI Work Assistant during appointments. He uses it to guide conversations about career aspirations, skills development and job searching.
“It acts as an additional resource that can help generate ideas, explore career pathways, identify transferable skills, and support meaningful coaching conversations. I’ve especially noticed how this has opened up opportunities for young people,” said Lance.
Hugh, a jobseeker with extensive experience, struggled to get responses from employers because his CV format did not suit modern recruitment processes.
After a DWP recruitment consultant introduced him to the CV builder, Hugh passed application sifts and received a job offer within a few weeks.
“Before, I was struggling to get a response from the employer, let alone a job. However, upon using the CV builder I saw the response I received increase significantly,” said Hugh.
Work Hub also gives employers a space to advertise vacancies, get recruitment advice and connect with local labour markets.
“Embracing technology within safeguards is the right approach to get more people into work and to grow the economy,” said Shazia Ejaz, Director of Campaigns at the Recruitment and Employment Confederation (REC).
The DWP said the figures form part of the government’s wider push to tackle economic inactivity. This includes a £2.5 billion package to create almost one million work and training opportunities for young people.
