Ryanair signs new five-year AI deal with Amazon – here’s the tech it is using
Key Points
- Ryanair extended its Amazon Web Services agreement by five years on Monday 27 July, seven days after posting a 34% drop in first-quarter profit.
- The deal covers Amazon Quick, Amazon Bedrock and Bedrock AgentCore across scheduling for 647 aircraft, pilot workflows and crew apps.
- Ryanair reported Q1 FY27 profit after tax of €538m, down from €820m, with total costs up 11% to €3.81bn.
- The airline is targeting 300m passengers a year by 2034, up from 208.4m in FY26, with a group headcount of about 28,000.
Ryanair extended its Amazon Web Services contract by a further five years on Monday (27 July), just days after the airline reported a 34% fall in quarterly profit.
The carrier will keep running Europe’s largest airline website, schedule optimisation and internal applications on AWS, and will widen its use of three AI products: Amazon Quick, Amazon Bedrock and Amazon Bedrock AgentCore.
Ryanair applies the technology across a fleet of 647 aircraft and about 3,900 daily flights. Both companies said they will push further into agentic AI, which handles multi-step tasks rather than single queries.
Notably, Ryanair is rolling out Amazon Quick, an assistant that lets teams interrogate internal data and application programming interfaces in natural language, across the business.
The airline has also built an employee app, Ryanair Connect, which gives cabin crew real-time visibility of rosters and flight details and lets them request annual leave or swap shifts.
A chatbot inside the app runs on Amazon Bedrock and answers questions on company policies and training. The agreement also covers the digitalisation of pilot workflows.
Eddie Wilson, Chief Executive of Ryanair DAC, said AWS supports “the efficiency that underpins Ryanair’s low-cost model” and called the right technology partners critical as the group grows to 300 million passengers by 2034.
Tanuja Randery, Vice President and Managing Director for Europe, the Middle East and Africa at AWS, said cloud technology, AI and data analytics are reshaping both operational efficiency and customer experience across the industry.
She pointed to conversational AI for holiday searches, AI assistants that give staff actionable insights, and real-time information for pilots and crew.
The deal landed a week after Ryanair’s first-quarter results for the three months to 30 June 2026. Profit after tax fell 34% to €538 million from €820 million a year earlier.
Revenue edged up 1% to €4.38 billion while total operating costs rose 11% to €3.81 billion on higher unhedged jet fuel prices and increased flight activity.
Traffic grew 6% to 61.3 million passengers, but average fares dropped 6% to €48 and ancillary revenue held broadly flat at roughly €24 per passenger. Operating profit fell 37% to €575 million.
The 300 million target implies about 92 million more passengers a year than the 208.4 million Ryanair carried in FY26, a 44% increase, from a group that employs around 28,000 people.
Ryanair expects to take 300 Boeing 737 MAX-10 aircraft by March 2034, each burning 20% less fuel and carrying 20% more seats per flight, with the first 15 due in spring 2027.
The group held €2.8 billion in gross cash and €2.7 billion in net cash at 30 June after repaying its final bond in May.
