Amazon is now offering private security in the UK – Pricing and details
Key Points
- Amazon's Ring has launched Guard Response, a subscription that dispatches a licensed security guard to your home for £29.99 per month or £299.99 per year
- The service is live in Cardiff, Manchester, Bristol and Birmingham as a limited release
- Guards inspect the exterior of the property only and can contact police, fire or ambulance services on the customer's behalf
- The subscription includes unlimited callouts and Ring Protect Pro, which costs £15.99 per month on its own
Amazon’s Ring has launched Guard Response in the UK, a £29.99 per month subscription that sends a licensed security guard to homes in Cardiff, Manchester, Bristol and Birmingham.
Ring announced the service as a limited release in the four cities, with customers also able to pay £299.99 per year.
The subscription covers unlimited guard dispatches, whether triggered automatically or requested manually, and customers can cancel at any time.
It also bundles in Ring Protect Pro, the company’s top camera subscription tier, which costs £15.99 per month when purchased separately and includes smart alerts, video descriptions and 180 days of video playback across all devices at the property.
Guard Response works around the clock and Ring says guards usually arrive within 30 minutes, subject to location, weather and traffic. A licensed third party provider called RSPNDR fulfils the callouts on Ring’s behalf.
How the service works
Customers with a Ring Alarm can set Guard Response to automatic, on demand, or both.
If the alarm triggers and the customer fails to respond within a set window, Ring dispatches a guard on their behalf. Customers without an alarm can still request a guard manually through the Ring app, provided they have at least one registered Ring video doorbell or security camera at the address.
Once Ring dispatches a guard, the app shows real-time tracking, live arrival estimates and status updates. Customers can cancel the callout at no cost at any point before the guard arrives at the property.
On arrival, the guard carries out a situational assessment and, where feasible, a full check of the property’s exterior perimeter. This covers entry points such as doors, windows, gates and side passages, with the guard looking for signs of forced entry, damage, open windows, broken locks or unfamiliar vehicles nearby.
If the guard identifies a threat, such as evidence of a break in, criminal damage or a person behaving suspiciously on the property, they can contact police, fire or ambulance services directly on the customer’s behalf.
After the callout ends, Ring emails the account holder a report detailing what happened, what the guard observed, any actions taken, and images captured at the scene.
What guards can and cannot do
Ring has drawn firm limits around the service. Guards cannot enter the interior of the property without the customer’s explicit consent, and they have no authority to detain anyone on the premises.
They will, however, enter exterior areas such as gardens and driveways to confirm the property is secure.
Guards also have no access to the customer’s Ring camera footage and must assess the situation based solely on what they observe at the property. Ring said customers stay in control throughout, choosing whether to enable automatic dispatch, on-demand callouts, or both when setting the service up.
Ring advises customers to keep the exterior of their homes accessible, as blocked gates, obstructed pathways or pets roaming outside may prevent the guard from completing a full perimeter check.
Customers in the four launch cities can check availability and sign up through the Ring app or Ring.com.
Ring has not confirmed when Guard Response will expand to other UK cities, but has confirmed that more areas are coming soon.
